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Video Conference

Breaking Through the Barriers - Core Skills for Interpersonal Communication

  • Oct 8, 2014 (9:00 - 4:00 pm CT; 8:00 - 3:00 pm MT)
    Video Conference (designated rooms at DOT sites)


Experts agree that listening is more important than speaking when it comes to successful communication. As author Stephen Covey points out, listening is a "lost art" since in any given conversation most people are either speaking or getting ready to speak. This communication workshop will focus on the lost art of listening, in particular, with the aim of giving participants a unique communication edge–one that is all the more extraordinary in that it benefits working environments just as much as individual careers.

Participants will explore different styles of communication, get to know their own style and find out the best ways of accommodating other styles. They will examine the five levels of listening, ultimately concentrating on "empathic listening," a valuable instrument for handling conflicts of opinion, tension and other difficult communicatory situations likely to arise at the workplace. Specific speaking and listening habits will also be addressed, with special emphasis placed on body language, the primary medium through which communication occurs. In the end, participants will develop an action plan for putting their enhanced skills to use at the workplace.

Attendees will:

  • Understand the barriers to good interpersonal communication and how to overcome them.
  • Understand the factors that allow for good communication and how to implement them.
  • Become familiar with their own and others' communication style preferences and learn the value of being "style flexible."
  • Understand how to communicate successfully with someone whose style may be different from their own.
  • To understand the responsibilities associated with being a good communicator.
  • To practice using good listening and responding skills.
  • To apply skills learned in situations such as communicating instructions, asking questions, and communicating by email and text.
  • To develop an action plan for putting enhanced skills to use in the workplace.

Activities include:

  • Keirsey Temperament Sorter
  • Speaking and listening habits questionnaires
  • Communication Exercise: Midnight Murder Mystery
  • Empathic Response Exercises (based on workplace-typical conflicts)
  • Case Studies
  • Action Plan


Phyllis Lundy, President of Lundy PDR, combines diverse general management and human resources experience with 20 years as a trainer, facilitator and consultant. She has developed and conducted seminars for numerous organizations, including The Library of Congress, Qwest, Coldwell Banker, The U.S. Army Corps of Engineers, Simpson Housing, The Federal Highway Administration, the State of Wyoming, and various other companies, associations, and local, state and federal government entities. She is an adjunct consultant and trainer for The Transportation Learning Network, The Western Management Development Center, and The Graduate School of the USDA, where she received the 2004 Team Faculty Excellence award for her role in training the Customs & Border Protection Division of the Department of Homeland Security. Phyllis has a BS degree in Psychology, is a qualified instructor for the Myers-Briggs Type Indicator (MBTI), and is certified in VitalSmarts Crucial Conversations, The Center for Creative Leadership's Benchmarks 360 assessment and the ChangeWorks, LLC, Leading Change and Change Resiliency programs.

Target Audience

This workshop is designed for employees at all levels in their organizations.

More Info

The above resource and more can be accessed by visiting the TLN Learning Management System (LMS).

NDSU Dept 2880P.O. Box 6050Fargo, ND 58108-6050