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Video Conference

Confrontation Management & Conflict Resolution

  • Feb 1, 2017 (10:00 - 12:00 pm CT; 9:00 - 11:00 am MT)
    Video Conference (designated rooms at DOT sites)

The above resource and more can be accessed by visiting the TLN Learning Management System (LMS).


When tension occurs in an organization, the results can be greater absenteeism, increased turnover, and loss of productivity and in some cases, quite fatal. This presentation is designed to provide a practical understanding of workplace conflict and instill quality effective techniques that will allow participants to learn the best ways to identify, manage and reconcile workplace conflict. Participants will gain a better understanding of methods that will enhance workplace trust and transferable strategies relating to passive and active means in order to avoid organizational performance issues.

Learning objectives:

  • Understand the root causes and manifestations of workplace conflict
  • Become aware of conflict management styles
  • Identify and build skills/strategies necessary for conflict resolution
  • Relate the importance of successful confrontation management and conflict resolution


Dr. Karel Sovak, Associate Professor at the University of Mary is a full-time faculty member with the Gary Tharaldson School of Business. Sovak serves on the boards of Workforce, Safety and Insurance (WSI), the Bismarck Human Relations Committee, Bismarck-Mandan Transit Authority, North Dakota Humanities Council and 31:8 Project. He is also involved with a number of non-profits, assisting them with strategic planning and execution, as well as board governance. Sovak has published several papers and publications and continues to write for various national publications and teach in the traditional, accelerated, and online settings for the university. He completed his PhD in Applied Management and Decision Sciences, specializing in Leadership and Organizational Change.

Target Audience

All employees.

NDSU Dept 2880P.O. Box 6050Fargo, ND 58108-6050