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Virtual Learning

Improving Your Ability to Deal with Conflict

  • Dec 8, 2021 (12:30 - 4:00 pm CT; 11:30 - 3:00 pm MT)
    Zoom Presentation
  • Dec 9, 2021 (9:00 - 12:30 pm CT; 8:00 - 11:30 am MT)
    Zoom Presentation


DEADLINE: Monday, December 6, 2021

A webinar link will be emailed 2 days prior to the presentation.

If participating in a group, please download this sign-in sheet, complete and return to the email address found at the bottom of the form.

The above opportunity and more can be accessed by visiting the TLN Learning Management System (LMS).


Experts who study successful people suggest that success is 90 percent attitude and 10 percent skill. This workshop will address both attitude and skill as they relate to handling conflict. We will explore different perspectives on conflict resolution and their effectiveness and practice skills that support effective conflict resolution.

Participants will rate themselves using the Style Matters Assessment, which will enable them to find out which of the five main conflict-handling styles is their preferred style, the strengths and limitations of each style, and which styles they would benefit from developing. Participants will also discover where they may have “reactive” responses that interfere with their ability to resolve conflict. The workshop will cover conflict that may result from personality styles, communication styles, and competing priorities and values. The importance of working toward win/win results will be emphasized throughout.


Phyllis Lundy, President of Lundy Leadership, combines diverse general management and human resources experience with 20 years as a trainer, facilitator and consultant. She has developed and conducted seminars for numerous organizations and government agencies. She is an adjunct consultant and trainer for the Transportation Learning Network, Western Management Development Center, and the Graduate School of the USDA, where she received the 2004 Team Faculty Excellence award for her role in training the Customs & Border Protection Division of the Department of Homeland Security. Phyllis has a BS degree in psychology, is a qualified instructor for the Myers-Briggs Type Indicator (MBTI), and is certified in VitalSmarts Crucial Conversations, the Center for Creative Leadership’s Benchmarks 360 Assessment and the ChangeWorks, LLC, Leading Change and Change Resiliency programs.

Target Audience

All staff.

NDSU Dept 2880P.O. Box 6050Fargo, ND 58108-6050