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Professional Development Training

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This 90 minute presentation will provide a brief overview of the purpose and importance of the Rectangular Survey System and its impact on land development throughout most of the United States. We will discuss the importance of Federal land title records, the organizations that created Federal land title...

Originally designed as a productivity-enhancing tool, email has swiftly matured into a productivity-draining staple. What is the solution to being overburdened and to a cluttered Inbox? Strategic Email Management. Unclutter your inbox using the strategies, technology tools, and creative solutions found...

Imagine if everyone was fully engaged at work, appreciated the diversity of co-workers and took inspired action every day. A multi-year, multi-million dollar study has proven that there are 7 mindsets that contribute to happiness, success, productivity, and higher levels of employee engagement; embracing...

If you are interested in fine-tuning your ability to facilitate groups, this highly interactive workshop will help you hone your skills. You will learn:What turns a good facilitator into a great facilitatorHow to handle any participant, any group and any topic successfullyHow to maximize the effectiveness...

Experts agree that listening is more important than speaking when it comes to successful communication. As author Stephen Covey points out, listening is a "lost art" since in any given conversation most people are either speaking or getting ready to speak. This communication workshop will focus on the...

Conflict – the very word conjures up unpleasant associations in most people’s minds. But differences of opinion turn up in all healthy workplaces; we all benefit from learning to handle these differences productively. Participants will practice negotiating and collaboration skills and learn to...

When tension occurs in an organization, the results can be greater absenteeism, increased turnover, and loss of productivity and in some cases, quite fatal. This presentation is designed to provide a practical understanding of workplace conflict and instill quality effective techniques that will allow...

This presentation is designed to give practical and hand-on techniques and strategies on how to overcome the common “we’ve always done it that way” approach to solving problems at work. Solving problems in a creative manner can be the key to a more productive and satisfactory work life for employees....

Customer Service (video conf)

Overview: Ten Rules for Creating a Service Culture It Starts at the TopHire the Right People & Treat Them RightEngaging Your EmployeesCustomer Service is NOT Just a DepartmentUnderstand the How of “WOW” You Only Get One Chance to Make a First ImpressionRemove the Barriers Action PlanDon’t Assume…AskCelebrate...

Today it doesn’t matter who you work for – private industry, non-profit, government, or academia – all of us are striving to stay competitive by providing the best service possible to our customers. And we all have customers – internal, external, or a combination of both - so developing professional-level...

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NDSU Dept 2880P.O. Box 6050Fargo, ND 58108-6050
(701)231-1087info@ugpti.org