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Professional Development Training

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Customer Service (video conf)

Overview: Ten Rules for Creating a Service Culture It Starts at the TopHire the Right People & Treat Them RightEngaging Your EmployeesCustomer Service is NOT Just a DepartmentUnderstand the How of “WOW” You Only Get One Chance to Make a First ImpressionRemove the Barriers Action PlanDon’t Assume…AskCelebrate...

Today it doesn’t matter who you work for – private industry, non-profit, government, or academia – all of us are striving to stay competitive by providing the best service possible to our customers. And we all have customers – internal, external, or a combination of both - so developing professional-level...

Your public sector organization’s future depends on its ability to identify, retain, and prepare a dependable “bench”—its next generation of leaders. “Bench Strength” is defined as the number and competency of employees ready to fill vacant leadership and other positions. This is particularly...

Our world has changed. Thirty years ago, companies were hiring managers and they were hiring leaders, but they were not necessarily the same people. Today, every manager is expected not only to be an effective leader but to also be a coach and mentor. You are likely more comfortable on one side or...

This training is a modified version of the classroom training delivered annually by New Mexico Department of Transportation to construction and maintenance staff. It was originally developed by NMDOT and adapted by the Transportation Curriculum Coordination Council (TC3) in partnership with NHI to provide...

Numerous scandals, big and small, point to a lack of ethics or a lapse of ethical decisions in the market place. How does one go about making an ethical decision? Agencies can better equip staff to address ethical dilemmas through training. This training is designed to walk agency staff through ethical...

Learn how to stay focused on the big picture and achieve your professional and personal goals.Join us at a training workshop called FOCUS: Achieving Your Highest Priorities. You know, it's not the people who simply get things done who move their organizations forward and feel satisfied. It's the people...

Renowned as the world's premier personal development offering, The 7-Habits of Highly Effective People Signature Program sets the foundation for professional effectiveness - increasing productivity, restoring balance, and developing greater maturity and responsibility. The 7-Habits program has recently...

This workshop will help participants achieve a basic understanding of geometric design criteria. It will cover fundamental concepts of roadway geometric design along with reference guidance to the 2011 Greenbook. Attendees will be presented the following concepts: Schedule/Content: 9:00 AM...

The hiring process, which includes recruiting, selecting, orienting and retaining new employees, is one of the most important tasks for supervisors and managers. Once hired, employees also become a supervisor's most valuable assets. In this workshop, participants will explore how effective selection...

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NDSU Dept 2880P.O. Box 6050Fargo, ND 58108-6050
(701)231-1087info@ugpti.org