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Video Conference

Advanced Facilitation Skills

  • Dec 11, 2012 (9:00 - 4:00 pm CT; 8:00 - 3:00 pm MT)
    Video Conference (designated rooms at DOT sites)


If you are interested in fine-tuning your ability to facilitate groups, this highly interactive workshop will help you hone your skills. You will learn:

  • What turns a good facilitator into a great facilitator
  • How to handle any participant, any group and any topic successfully
  • How to maximize the effectiveness of the group experience
  • How to make the most of your natural facilitation style
  • How to “read” a group and know what to do or not do.

You will also learn troubleshooting tips such as how to stay on-time and on-task, how to diffuse potential conflict situations, how to move through tough issues or times when the group seems “stuck,” how to deal with unproductive behavior, how to stimulate productive dialogue, and how to draw out creative ideas and solutions from the group. You will have an opportunity to practice and improve your skills in a fun, low-key, safe environment, as well as opportunities to share ideas about how to apply what you learn to your own real-life situations.


Phyllis Lundy, President of Lundy PDR, combines diverse general management and human resources experience with 20 years as a trainer, facilitator and consultant. She has developed and conducted seminars for numerous organizations, including The Library of Congress, Qwest, Coldwell Banker, The U.S. Army Corps of Engineers, Simpson Housing, The Federal Highway Administration, the State of Wyoming, and various other companies, associations, and local, state and federal government entities. She is an adjunct consultant and trainer for The Transportation Learning Network, The Western Management Development Center, and The Graduate School of the USDA, where she received the 2004 Team Faculty Excellence award for her role in training the Customs & Border Protection Division of the Department of Homeland Security. Phyllis has a BS degree in Psychology, is a qualified instructor for the Myers-Briggs Type Indicator (MBTI), and is certified in VitalSmarts Crucial Conversations, The Center for Creative Leadership’s Benchmarks 360 assessment and the ChangeWorks, LLC, Leading Change and Change Resiliency programs.

Target Audience

All staff who have the responsibility of resolving complex issues with clients, contractors or the public in a formal facilitation environment.

Those who enroll in this course and are not an experienced facilitator should consider enrolling in or reviewing the recording of the November 1, 2012 presentation on “Improving Your Facilitation Skills.”

More Info

The above resource and more can be accessed by visiting the TLN Learning Management System (LMS).

NDSU Dept 2880P.O. Box 6050Fargo, ND 58108-6050