Virtual Learning

Navigating Difficult Conversations

• Nov 30, 2023
  Virtual Learning (desktop/laptop and mobile devices)

The above opportunity and more can be accessed by visiting the TLN Learning Management System (LMS).

Description

Several factors can contribute to breakdowns of communication within today's workplace, making it challenging to navigate certain situations or topics that may need to be discussed and resolved. This workshop provides participants with the concepts, guidelines, and tools needed to build a foundation of strong relationships, and approach potentially uncomfortable conversations with skill and empathy. Tools presented include Staying Above the Water Line, Formula F for Feedback, Intention Clarification, Content vs Context, Finding Mutual Interest, and Emotional Intelligence Awareness.

Speaker(s)

Phyllis Lundy, President of Lundy Leadership, combines diverse general management and human resources experience with 20 years as a trainer, facilitator and consultant. She has developed and conducted seminars for numerous organizations and government agencies. She is an adjunct consultant and trainer for the Transportation Learning Network, Western Management Development Center, and the Graduate School of the USDA, where she received the 2004 Team Faculty Excellence award for her role in training the Customs & Border Protection Division of the Department of Homeland Security. Phyllis has a BS degree in psychology, is a qualified instructor for the Myers-Briggs Type Indicator (MBTI), and is certified in VitalSmarts Crucial Conversations, the Center for Creative Leadership's Benchmarks 360 Assessment and the ChangeWorks, LLC, Leading Change and Change Resiliency programs.

Target Audience

All staff.