Virtual Learning
Dealing Effectively with Conflict
- Nov 16, 2023
Virtual Learning (desktop/laptop and mobile devices)
The above opportunity and more can be accessed by visiting the TLN Learning Management System (LMS).
Description
In this workshop we will explore the types of conflict that can develop in the workplace among co-workers, between supervisors and employees, during customer interactions, and with outside contractors and vendors. Participants will learn and understand the five Thomas-Kilmann conflict modes, which will enable them to find out which of the modes is their preferred style, the strengths and limitations of each style, and which styles they would benefit from developing. Participants will also discover where they may have reactive responses that interfere with their ability to resolve conflict. The workshop will cover conflict that may result from personality traits, communication styles, and competing priorities and values. The importance of working toward win/win results will be emphasized throughout, with opportunities to learn and apply various conflict resolution techniques.
Speaker(s)
Phyllis Lundy, President of Lundy Leadership, combines diverse general management and human resources experience with 20 years as a trainer, facilitator and consultant. She has developed and conducted seminars for numerous organizations and government agencies. She is an adjunct consultant and trainer for the Transportation Learning Network, Western Management Development Center, and the Graduate School of the USDA, where she received the 2004 Team Faculty Excellence award for her role in training the Customs & Border Protection Division of the Department of Homeland Security. Phyllis has a BS degree in psychology, is a qualified instructor for the Myers-Briggs Type Indicator (MBTI), and is certified in VitalSmarts Crucial Conversations, the Center for Creative Leadership's Benchmarks 360 Assessment and the ChangeWorks, LLC, Leading Change and Change Resiliency programs.
Target Audience
All staff.