Virtual Learning

Challenging Conversations

• Jan 5, 2022
  Virtual Learning (desktop/laptop and mobile devices)

The above opportunity and more can be accessed by visiting the TLN Learning Management System (LMS).

Description

Having a conversation with someone – up, down, or across the chain – that includes bad news, criticism, final warnings etc. is difficult for most of us. In fact, many people will postpone or delay these conversations until the situation is even worse. In this presentation, we will learn some best practices to plan, organize and deliver challenging information honestly, effectively, and respectfully, and ensures a productive and good work climate for all.

Speaker(s)

Robyn Carter is a Workforce Development Trainer in the Human Resources and Occupational Safety Department at the Montana Dept. of Transportation. She brings an extensive background in training management, curriculum development and facilitation skills to the position, mostly working for financial companies. Her emphasis within MDT is developing the communication and leadership abilities of managers and supervisors, including topics such as personality, managing change, feedback, emotional intelligence and performance management. Robyn has a degree in Political Science from the University of California, Berkeley, in addition to a number of vendor-specific training certifications (DDI, NeuroColor, Myers-Briggs Personality Type, Emotional Intelligence EQi-2.0 from TMS and The Oz Principle).

Target Audience

All Staff