Transportation Learning Network

Video Conference
The Art and Science of Communication

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For assistance, please refer to our LMS Help — Accessing Recorded Presentations (PDF, 136K)

Why Attend

When we communicate, we HOPE the words we say are heard the way we intended. Rather than just hoping, learn a three-step communication model that ensures what you say is the same as what your listener hears. This presentation will discuss the following points:

  • What is Communication?
  • Three Steps of Communication Model
  • Send Your Message
  • Check for Understanding
  • Increasing the Effectiveness of Interactions

These topics will have some interaction and activities from the groups. Handouts will be available electronically and note taker sheets will be available in the rooms.

Who Should Attend

All staff.

Your Presenter(s)

Cindy Solberg is an experienced facilitator, providing education and training in multiple scopes, including technology and professional development. She holds a Microsoft Master certification for Microsoft Office and is a certified facilitator by DDI Learning Systems and FranklinCovey. Her practical know-how and facilitation experience guarantee a comfortable, “user-friendly” learning experience.